We are available at the end of a phone for advice or via video-conferencing for assessments of injuries, advice & exercise prescription, and for face-to-face appointments as per governing body guidelines.

Do give us a call if you have any queries.

Call / Message or E-Mail - mail@walknwinphysio.com

Creating new policies, procedures, and working practices to maintain professional standards, legal and regulatory responsibilities to protect both our clients, ourselves, and the wider community. This situation is rapidly evolving and we are monitoring our guidelines regularly.

Appointments

Currently, advice is to provide virtual appointments in the first instance. There are circumstances where a face-to-face appointment is warranted but not before virtual or phone consultation and risk assessments have been completed. So please do get in touch to discuss your clinical need and any queries, however, big or small your issue is.

Often we find that by problem-solving together whilst a hands-on approach may not be viable we may be able to offer advice and guidance. We are here to help you access the help that you need.

Currently, PPE will need to be worn by the physiotherapist for any face-to-face contacts and patients will be properly briefed before attending appointments with any paperwork completed online prior to attendance.

Book Virtual Appointment

For outline information of changes that will be in place see below. These will be updated as guidance evolves.

 

Changes to Practice

Your safety is paramount to the services we provide following SOP guidelines the following will occur as standard practice:

1. Patients will be triaged over the phone/video call to deem whether a face-to-face appointment is appropriate.
2. Pre-appointment health screen and consent to treatment completed prior to appointment.
3. Clinic room surfaces will be sanitized prior to and between appointments. Only wipeable surfaces or single-use paper couch rolls will be used.
4. The appropriate PPE will be worn by the therapist as outlined (gloves, face mask, single use plastic apron, eye protection).
5. Hand washing facilities and sanitizers will be used by both patients and therapists prior to treatment.
6. Patients should attend appointments alone, except minors or those where a chaperone is required and agreed by the therapist.
7. Face masks will be made available for patients to use.